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Frequently Asked Questions
Does Dataleon provide support?
Yes. Every client receives dedicated support, including technical assistance via email and video conferencing, comprehensive documentation, and code samples for integrating our APIs. Our engineers help you define your KYC and KYB workflows, complete the integration, and go live without service interruption. A dedicated point of contact remains available afterward to monitor your volumes, adjust your control rules, and answer your business and technical questions.
Are my files deleted after processing?
Yes. Your documents are encrypted in transit and at rest, processed, and then automatically deleted after the retention period you define. You remain the sole owner of the data transmitted: it is neither resold nor used for any purpose other than performing your checks. You can also trigger the immediate deletion of a file from the interface or via the API, keeping only the analysis results necessary for your compliance obligations.
Can Dataleon be integrated into our tools via API?
Yes. Dataleon connects to your information system via a documented REST API, real-time webhooks, and connectors for your existing tools, such as CRM, core banking, DMS, or electronic signature solutions. Verification flows, scoring rules, risk thresholds, and validation workflows are fully customizable to align with your internal procedures. Our teams can also develop custom processes if your specific use case requires it.
Can I test Dataleon before committing?
Yes. You can enjoy a 15-day free trial, with no obligation, to verify your own identity documents, proof of address, and business documents, and to evaluate the quality of our extraction and KYC/KYB checks. During these 15 days, you will have access to the interface and test API keys to validate your end-to-end technical integration. We also offer a personalized demo with an expert to help you build a workflow tailored to your business.
Are you GDPR compliant with servers located in France?
Yes. Dataleon is GDPR compliant, and all data processing and storage are carried out in France on the infrastructure of Scaleway, a sovereign French hosting provider. We implement encryption for data in transit and at rest, data minimization, granular access control, and full audit trails for all operations. A Data Processing Agreement (DPA) and our security documentation are provided to facilitate your internal and regulatory audits.
Automated compliance, from document to decision
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